Qamea Kava
Shipping & Return Policies
Shipping Policy
Ordering and Shipping Timelines
Orders placed before 11am (ET) will be processed and ready to ship the same day. Orders placed after 11am (ET) will ship the following business day. There are no Saturday shipments.
Orders placed after 10am Friday–Sunday are processed over the weekend and ready to ship Monday (excluding holidays). There are no Saturday shipments.
This means your order will be processed and shipped within 1–3 days depending on the date and time of the order. You will receive an email confirming your order and a second email notifying you when your order has been processed and completed.
When placing your order, please review your shipping address carefully to ensure it is correct. If, when you receive your order confirmation email, you realize you have entered the wrong address, please contact us immediately at austinstein@qameakava.com and we will amend your order accordingly, provided it has not yet shipped.
Shipping Rates
The rate charged for shipping your order is calculated at checkout. Shipping rates depend on the number of products ordered, the weight of those products, your shipping address and location, and the shipping carrier and preferred shipment method you select.
You will have a chance to review your order and see the cost of shipping before confirming your purchase on the final page of checkout. At that point you can amend your shipping option, or choose not to place your order should you decide not to proceed. All pricing is in USD.
Shipping Carriers
We use the following carriers to deliver orders depending on your location and the shipping method selected. The preferred method for most customers is USPS, and at checkout you will be asked to select from:
- USPS First Class Mail
- USPS Priority Mail
- USPS Express Mail (1–2 Days)
- USPS First Class International
- USPS Priority Mail International
- USPS Priority Express International
Please note: while USPS First Class Mail is the cheaper option above, it carries no insurance for loss or theft and claims cannot be filed to recover your loss if this option is selected. For some orders shipped by USPS First Class Mail a tracking number is not provided. We highly recommend USPS Priority, which allows you to file a claim if something happens to your package and to track its shipment. You will receive an email stating “Your Order is Completed” when your order has been processed and shipped.
Order Tracking
Once Qamea Kava has shipped your order and your chosen carrier has scanned your package at pick-up, your package and order are in the hands of your chosen shipping carrier.
When a tracking number is provided by the shipping carrier, we will update your order with the tracking information and you will receive an email notifying you of this number. This email comes from ShipStation, our shipping software platform. If you do not see it in your inbox, please check your spam folder, as it is sometimes diverted there.
Please note: some orders using USPS First Class Mail will not have tracking numbers.
After your chosen carrier has scanned your package at pickup, Qamea Kava is no longer responsible for your package in transit. Any questions related to your order status, the location of your package in transit, and/or expected delivery date should first be directed to your selected shipping carrier. Please reference your tracking number if you have one:
- USPS: www.usps.com or call 1-800-ASK-USPS
- FedEx: www.fedex.com or call 1 (800) 463-3339
- UPS: www.ups.com or call 1 (800) 742-5877
Weather and bank holidays can delay delivery of packages.
Delivered Packages
Qamea Kava does not accept responsibility for packages marked “delivered” by USPS. Please be sure you are shipping to a secure location. If tracking information indicates a package has been delivered and you have not received it, we recommend checking with family members and neighbours to make sure they did not receive or accept it by mistake or in your absence, before contacting your shipping carrier for further information.
International Orders
International customers are responsible for all import duties, customs and excise duties, or local taxes charged by your country. International customers are also advised to check whether there are any restrictions related to the online purchase, shipment, or import of kava in their respective country. Qamea Kava is not responsible for any orders that are seized by customs in your specific country.
Back Orders
When you buy kava online in our store, if an item goes on back-order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds & Exchanges Policy
How to Return an Item
Your item must be in its original, unused, unopened condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
- Please email contact@qameakava.com to request a refund.
- Mail your returned item to: 382 NE 191st St, PMB 100443, Miami, Florida, 33179.
Return Exceptions
Consumable items cannot be returned if they have been opened. Only the actual price paid for unopened items can be refunded; no shipping concessions are offered.
Exchanges
If the item is in its original, unopened condition, it will be eligible for exchange for another item of equal or lesser value, or for store credit.